STO transit riders stuck mid-route without transfers

Tashi Farmilo

Concerns have been raised about the availability of paper transfer slips on Société de transport de l’Outaouais (STO) buses, particularly for passengers who pay with cash. According to an anonymous source who contacted the Aylmer Bulletin, at least four individuals, including teenagers, were reportedly unable to complete their commutes after being told by drivers that paper transfers were unavailable. In some instances, riders were left stranded late at night without a practical way to reach their destination.

The STO maintains that it has received no direct complaints from the public about such incidents. Yannick Boursier, public affairs officer at the STO, said it would be unusual for a teenager to be impacted by a lack of paper transfers, as all youth in Gatineau between the ages of 12 and 17 are eligible for the Multi-jeunesse card. This card allows for unlimited travel across the network and includes transfers at no extra cost.

Boursier explained that only a small number of riders continue to request paper transfers, most of whom pay in cash. Drivers are expected to carry a sufficient supply of transfer slips for their shift. If they run out, they are instructed to request more from another driver or contact an inspector who can deliver additional slips en route.

While the STO has not made any immediate changes to its fare system, Boursier confirmed that a review is currently underway. Among the options being considered is the removal of paper transfers to simplify the rider experience. However, he noted that the project is still in its early stages and no decisions have been made.